Fine Burnished Servers

Fulfilment 

We endeavour to despatch all web-store orders within 1-2 working days. If, for any reason, we cannot achieve this we will let you know.  We process orders during weekday shop hours (10-5, Mon-Fri). Orders placed on weekends and public holidays will be processed and despatched on the next working day. 

Delivery

All orders are shipped via courier and you will receive an email or text notification once despatched - this will include your tracking details.

As we ship from a small village at the bottom of the world, delivery times are sometimes not as snappy as in metro areas. However, if all goes to plan, South Island (non-RD) customers can reasonably expect delivery within 1-3 working days and North Island (non-RD) customers will need to add 2 days to this estimate.

Packages require signature upon delivery so please specify an address that is occupied during normal business hours (9-5, Mon-Fri). In the event of failed delivery attempts (card to call) you may have to arrange a delivery time directly with the courier, or collect from the depot. We are not responsible for any costs or inconvenience incurred due to delivery failure of this nature. 

Large / Heavy / Fragile Items

These items may incur additional freight charges, please use the contact form on this page to obtain a shipping quote - be sure to include your full delivery address in the message. Framed art requires custom built crating to avoid glass breakage - costs vary upon size.

PO Boxes

We cannot deliver to PO boxes.  If you nominate a PO box your order fulfilment may be delayed until we arrange an alternative delivery address.

RD Delivery Charges

If you would like to have your purchase delivered to a rural address please ensure that you select the RD shipping option. If this is not selected at checkout, your order may be delayed until we receive payment for the RD component of your delivery charges.

International Orders

If you wish to purchase from outside of New Zealand we are happy to prepare a shipping quote. Please be aware that we only used tracked courier services for international deliveries and costs start at approximately $35 to Australia and $55 further afield.

Change Of Mind Returns

At Folklore go to great lengths to accurately describe the products available on the webstore, so we encourage you check dimensions and evaluate designs prior to checkout.  However, we want to ensure that you love your purchase and are satisfied with the quality and usability for your home.

If for any reason you're not satisfied with your purchase, please return it to Folklore either in-store or via courier within 10 days of receipt of the product/s. 

For full price items, we will either exchange the product or provide a store credit. Returned products must be in original condition and where applicable, in their packaging. Proof of purchase is required for all returns. Please note that we do not offer returns, exchanges or refunds of sale-priced or clearance goods.

Freight costs for change of mind returns are borne by the customer - we accept no liability for goods lost in transit to Folklore and we strongly recommend the use of a trackable courier product.

Faulty Goods