Returns or Exchanges
Please also refer to our Terms of Trade
Change Of Mind Returns
If for any reason you're not satisfied with your purchase, please return it to Folklore either in-store or via courier within 10 days of receipt of the product/s and we will either exchange the product or provide a store credit by way of a gift card (redeemable online or in-store).
We do not offer REFUNDS for change-of mind returns under any circumstances.
Returned products must be in original condition and where applicable, in their packaging. Proof of purchase is required for all returns. Please note that we do not offer returns, exchanges or refunds of sale-priced or clearance goods.
Freight costs for change of mind returns are borne by the customer - we accept no liability for goods lost in transit to Folklore and we strongly recommend the use of a trackable courier product.
Goods Not Eligible For Change Of Mind Returns / Exchanges
Folklore will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
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Cosmetics
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Beauty products
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Fragrances
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Pierced jewellery
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Bedding Linen
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Gift cards
- Food items
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
Faulty Goods
If you consider an item to be faulty, please return the item to us for assessment by the Folklore team. This can take up to seven working days from the date the item is received by us.
Faults for shipping damage must be notified to us within 48 hours of receipt of goods from the courier company.
If the item is faulty, we will either repair or replace the item. If a repair or replacement is not available, then, as a final option we will be happy to provide you with a full refund.
Please note that we are in no way responsible for any faults that may have occurred due to unreasonable use of the product – including failure to follow care instructions. Normal wear and tear does not constitute a fault.
We will endeavour to complete all repairs or exchanges in a timely manner, but we cannot control the time third party repairers or suppliers take to fulfill such repairs for orders.
If a product is deemed faulty, we will cover all freight costs related to returning the goods to Folklore. If the fault is determined to be caused by customer use we will not be responsible for freight costs to Folklore or during return to you.
Delivery Address For Returns
Folklore, 19 Holloway Street, Clyde 9330
03 449 2998
