Folklore Homewares Store NZ | Returns + Exchanges Policy

Returns or Exchanges

Please also refer to our Terms of Trade

Folklore Returns Policy

When you purchase from Folklore Store you are agreeing to our returns policy.

We hope you love your Folklore purchases but if for any reason you're not satisfied with your purchase, you may return it to Folklore either in-store or via courier within 10 days of receipt of the product/s.

We do not offer refunds but we will either exchange the product or provide a store credit by way of a gift card (redeemable online or in-store).

Returns Criteria

Returned products must be in original unused condition and where applicable, in their packaging. (Please see exclusions listed below)
Proof of purchase is required for all returns.
Items must be returned within 10 days of receipt of your purchase.
Items can be returned in-store or sent to the address listed below. Freight costs for change of mind returns are borne by the customer - we accept no liability for goods lost in transit to Folklore and we strongly recommend the use of a trackable courier product.

Sale Items

Please note that we do not offer returns, exchanges or refunds of sale-priced or clearance goods.

Goods Not Eligible For Change Of Mind Returns / Exchanges

Folklore will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

Cosmetics
Beauty products
Fragrances
Pierced jewellery
Bedding Linen
Gift cards
Food items

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Clothing + Shoes

We offer refunds on full priced clothing and shoes purchased online only. Goods must be returned to us within 14 days of receipt in unworn, original condition with all tags attached to be accepted for a refund.

Faulty Goods

If you consider an item to be faulty, please return the item to us for assessment by the Folklore team. This can take up to seven working days from the date the item is received by us.

Faults for shipping damage must be notified to us via email at hello@folklorestore.co.nz within 48 hours of receipt of goods from the courier company and need to include photos of the damage and packaging.

If the item is faulty, we will either repair or replace the item. If a repair or replacement is not available, then, as a final option we will be happy to provide you with a full refund.

Please note that we are in no way responsible for any faults that may have occurred due to unreasonable use of the product – including failure to follow care instructions. Normal wear and tear does not constitute a fault.

We will endeavour to complete all repairs or exchanges in a timely manner, but we cannot control the time third party repairers or suppliers take to fulfill such repairs for orders.

If a product is deemed faulty, we will cover all freight costs related to returning the goods to Folklore. If the fault is determined to be caused by customer use we will not be responsible for freight costs to Folklore or during return to you.

Delivery Address For Returns

Folklore, 19 Holloway Street, Clyde 9330

03 449 2998