If you consider an item to be faulty, please return the item to us for assessment by the Folklore team. This can take up to seven working days from the date the item is received by us.
If the item is faulty, we will either repair or replace the item. If a repair or replacement is not available, then, as a final option we will be happy to provide you with a full refund.
Please note that we are in no way responsible for any faults that may have occurred due to unreasonable use of the product – including failure to follow care instructions. Normal wear and tear does not constitute a fault.
We will endeavour to complete all repairs or exchanges in a timely manner, but we cannot control the time third party repairers or suppliers take to fulfill such repairs for orders.
If a product is deemed faulty, we will cover all freight costs related to returning the goods to Folklore. If the fault is determined to be caused by customer use we will not be responsible for freight costs to Folklore or during return to you.
Delivery Address For Returns
Folklore, 19 Holloway Street, Clyde 9330